Terms Of Service
Lemonade LLC (Lemonade World Travel) Terms and Conditions
Effective August 13, 2025
Clients must read, understand, and agree to the following before any transactions occur:
Lemonade LLC acts as a travel agent only. We sell various travel-related products on behalf of numerous transport and accommodation service providers, including, but not limited to, tour operators, airlines, coach, rail, cruise line operators, and hotels. Lemonade LLC does not own, operate, manage, or control these independent suppliers of services and is not liable for their acts or omissions. Lemonade LLC's obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. Requests cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider, not Lemonade LLC. Conditions can change rapidly in a country at any time. It is your responsibility to check the USA government travel advisories for your intended destination at travel.state.gov.
Lemonade LLC is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, Lemonade LLC is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or any failure of any transportation mechanism to arrive or depart on time. Also be advised that certain foreign facilities or amenities, such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If due to weather, flight schedules, or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at owner's risk.
The prices of tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Lemonade LLC is not liable for any consequential loss or damage.
Passports, Visas, Immunization Requirements
The travelers are solely responsible for checking their passport expirations, verifying the entry requirements for their destination, and applying for any necessary visas. Visa fees are to be paid for by the traveler and are not included in any travel service. Valid passports are required for all international destinations. Please note that many destinations require your passport to be valid 6 months after the date of your return.
It is each traveler’s responsibility to make certain that they have proper immunizations before travel – please see your health provider for advice. The CDC website has a list of required immunizations and/or other health notes for each country.
Each foreign country holds different views of past criminal offenses – if you have a current or past offense, please contact that country directly for entry and exit requirements. Travelers with DWI or DUI records should check whether current rules exclude admission to foreign destinations. As an example, Canada often denies entry to travelers with a DUI conviction. For further information, please visit the U.S. State Department web site: travel.state.gov.
REAL ID: If you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If you are not sure if your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id.
Check in & Departure Responsibilities
It is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. It is the traveler’s responsibility to reconfirm flight times at least 24-72 hours prior to scheduled flights. The travel agent does not assume responsibility for any air or schedule changes. Certain countries require departure taxes that require payment in cash. Recommended check in times are subject to change without notification. It is the traveler’s responsibility to remain abreast of changes in condition or airport rules that might require earlier arrival times. This information can be found when entering your confirmation number on the airline website.
Baggage Fees
Additional fees for baggage may apply. Please contact your airline or refer to its website for detailed information regarding its checked baggage policies. Baggage fees are not included and it is the responsibility of the traveler to pay for baggage fees directly to the airline. Reminder on baggage: some international airlines have smaller carry on baggage requirements than American carriers. It is the travelers responsbility to check these requirements.
Financial Terms
Clients are responsible for ascertaining any foreign transaction fees on their debit or credit cards. The travel agent is not responsible for any foreign transaction fees incurred when making payments to vendors located overseas.
It is the traveler’s responsibility to note the final payment dates and plan accordingly. The travel agent will make every effort to contact the traveler with reminders; however, the travel agent is not responsible for missed payment dates when the traveler is unresponsive. It is the traveler’s responsibility to take this into account and not assume that their payment meets the deadline. Any cancellations that result from the travelers’ missing final payment are the travellers’ responsibility and reinstatement may have additional costs.
Client further acknowledges that the supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern their rights and remedies, including their right to receive a refund, in such an event. Moreover, they understand that should they elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances.
Planning Fees
Many bookings will incur a planning fee. For any trip that is to more than one location, or has multiple parts to the booking (car rental, tours, entrance fees, hotel, etc…) there will be a planning fee starting at $100 for the first person and $50 for each additional person. After the initial consultation, which will be done at no charge, the agent will inform the traveler of the fees based on the trip being planned. For simple trips (hotel booking only) the fee may be waived.
Flight fees
The travel agent can book flights, but there is a $45 per person, per leg fee (from point of departure to point of arrival). If the traveler would like to book flights themselves, the agent, for no fee, can send recommended flights to the traveler for them to book.
Change Fees
Once a travel booking has been confirmed and deposit(s) and/or full payment received, Lemonade LLC reserves the right to charge a $50 non-refundable change fee ("Change Fee") for date changes made at your request for each adult travel booking changed. This Change Fee is in addition to any change fees charged by the travel service provider(s).
Last Minute Bookings
Bookings made within 30 days of travel may incur a Rush Planning Fee in addition to any usual Planning Retainer Fees. The travel agent will inform travelers of this fee before moving forward with a quote. Fees can range from 50-300 US dollars per booking. Travelers traveling within the next 30 days may be asked to submit copies of their passport and a client demographic form before the travel agent moves forward with a quote. Unless the travel agent has a prior relationship with the client, no bookings will be made with less than a 14 day notice.
Credit Card Transactions
If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Lemonade LLC, and in the event that payment has been made to Lemonade LLC by credit card, you agree that you will not seek to charge back your payment to Lemonade LLC. If the credit card is passed through to the travel service provider and you seek to chargeback your payment from the provider, you agree to be held liable and indemnify Lemonade LLC against this chargeback from the provider, including without limitation any air debit memos charged to Lemonade LLC. If Lemonade LLC incurs any costs, including but not limited to attorneys’ fees to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to LemonadeLLC via money order or cash immediately.
Trip Documents
Travelers will receive their travel vouchers through email or through the postal service, depending on the trip type. Trips booked within 30 days of departure may be limited to email documents only.
Group Bookings
When travelers do not live at the same address, the travel agent will correspond with the initial group leader (the person who made the first contact) throughout the quote process, unless it is specified in writing to correspond with a new person.
The group leader will be responsible for communicating the details of the quote and/or any agent questions to the rest of the group.
The travel agent is not responsible for any dissatisfaction with the itinerary by group members: the group leader accepts responsibility for checking the itinerary. By agreeing to move forward with the deposits, the group leader acknowledges that all parties have been informed of necessary details.
All quotes assume that travelers will arrive at destinations together. If travelers arrive separately on different flights, they will be responsible for the additional cost of airport transfers.
Travel Insurance
Travel protection and insurance is strongly recommended to protect your investment. Unless specifically noted, travel insurance is not included in the cost of client’s itinerary. Please note many ‘adventure destinations’ such as the Galapagos and/or African safaris may require a minimum level of travel insurance.
A waiver will be required to refuse travel protection.
The travel advisor may add travel insurance/protection to the booking and send the Description of Coverage to the client. The travel advisor is not authorized to answer specific questions about coverage. It is the client’s responsibility to contact the insurance provider if they wish to clarify the coverage before or after purchasing.
Cancellation Fees and Non Refundable Payments
All cancellation fees/penalties are from the supplier/vendor/hotel. It is the traveler’s responsibility to review the terms and conditions on their invoice.
The traveler agrees that the term “non-refundable” in any quotes, bookings, or invoices means that the booking cannot be refunded under any circumstance, including for reasons of pandemic, war, force majeure, or other unforeseeable events. The traveler waives their right to sue or institute a credit card dispute or “charge back” to travel advisor or its partners for said penalties, fees, or real or alleged damage related to non-refundable deposits/payments or any other transaction. The travel agent must be reimbursed by the client for any financial penalties incurred due to credit card “chargebacks”.
Payments
The travel agent does not “keep” payments on behalf of clients. When a traveler submits a credit card authorization, the travel agent makes the payment directly to the hotel, cruise, tour, or activity vendor. The travel agent never receives monies directly from the client except for the Planning Fee/Service Fee and/or Rush Planning Fee. Once payment is made, all credit card information will be destroyed and will not be kept on file by the travel agent.
Travelers’ Responsibility to Communicate
The travel agent is not liable for any errors or omissions arising from travelers’ significant delay in responding to requests for necessary information including but not limited to:
-Airline schedule needed to book appropriate transfers
-Payment deadlines
-Customized suggestions for excursions or inquiries if services are needed
The travel agent reserves the right to decline to book optional services when information is not received in a timely manner.
Limitations for Concierge and Optional Services
The travel agent is not liable/responsible for any reservations the client has made directly with the resort/hotel/tour company/ship, such as: dining reservations, concierge requests, upgraded rooms/airline seats, independently booked tours, private guides, and so on. In certain circumstances the travel agent may assist with restaurant recommendations and/or limited reservations for special events. In the event that the traveler cannot attend these events once their trip has begun, the traveler is responsible for contacting the in-country partner to cancel or change the reservation themselves. The travel agent will do her best to assist but is not liable for any cancellation fees or delay in processing changes/cancellations.
Gratuities and additional fees
Wherever possible, the travel agent will attempt to inform the client of any additional costs such as hotel taxes payable upon check in or resort fees. Hotel taxes may appear on travel vouchers at time of confirmation, and are not always able to be shown during the initial quote.
The travel agent is not responsible for any omissions of additional fees during the quote process. These types of fees include:
-Gratuities to guides, hotel staff, or drivers
-Mandatory onboard service charges/gratuities for cruises
-City taxes payable directly at the hotel (very common in Europe)
-Costs for transport to/from the airport if traveler did not include transfers in quote
-Breakfasts or other meals at hotels unless they are specifically included in quote
Lemonade LLC not responsible for any increases due to fuel surcharges, government imposed taxes/fees or supplier-imposed increases.
Privacy
Lemonade LLC does not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher.
Lemonade LLC reserves the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, or to enforce my Terms of Use. The traveler is responsible for reviewing the privacy statements and policies of other websites you choose to link to or from my website, so that you may understand how those sites collect, use and store your information. Lemonade LLC is not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing my name and a third party’s name) contain content delivered by the third party and not me. Lemonade LLC may use third party applications to manage your information. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
Refusal of Service
Service providers reserve the right to refuse service to travelers at their sole discretion, including, without limitation, if the traveler: (i) Lacks proper documentation for the country of destination; (ii) Has a contagious disease; (iii) Is under the influence of alcohol, drugs, or narcotics; and/or (iv) Manifests disruptive and/or unruly behavior. Lemonade LLC assumes no liability for the acts of the service provider in refusing service.
By paying the planning fee and/or deposit, I have read and accept the Terms & Conditions for myself and anyone in my party.